When receiving the shipment, it is necessary to check it in the presence of the carrier, in the event of visible damage. If you find damage to the package after you sign up, it is necessary to contact us. Please, make a contact by e-mail or by skype. Provide some proof of the damage, description, photographs.
If you want to return the product, it is necessary to do so within 20 days of shipment. We require you to provide an adequate reason for the return. The company must authorize every return.
The company will act following its Terms and Conditions, specifying the cases when those request for products return will be rejected. The Conditions include the procedure for packaging the return package and providing the following necessary documentation.
In the case of damaged goods, Type Chemistry reserves the right to evaluate whether it is possible to eliminate the damage. The company’s assessment is whether it will send a replacement for the shipment or make a refund.
During the return, the customer pays all the expenses for the transport. All products must be returned without damage to the original packaging.
We resend your shipment ONLY if your package get sized by customs.